Yazar "Şimşek, Ahmet Bahadir" için listeleme
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Optimizing customer service with chatbots
Şimşek, Ahmet Bahadir (IGI Global, 15 April 2)This chapter explores the intricate domain of enhancing customer service through strategically employing chatbots. It thoroughly investigates diverse optimization techniques, underscoring the vital role of refining chatbot ... -
Sentiment analysis in employee experience using natural language processing and machine learning
Şimşek, Tugçe; Şimşek, Ahmet Bahadir (IGI Global, 13 Februar)This chapter focuses on the use of sentiment analysis in the handling of employee experience. When organisations start thinking about the experience of their employees as a factor that influences performance and turnover, ...
